Top Insurer Accelerates ADR TAT and Productivity with Intelligent Document Processing
Top Insurer Accelerates ADR TAT and Productivity with Intelligent Document Processing
The Customer
A leading insurer encountered challenges in efficiently managing Additional Document Requests (ADRs). Manual processes for ADR intake and response led to delays and hindered productivity. Seeking to streamline operations and enhance efficiency, the insurer partnered with White Gator AI’s team to implement innovative solutions.
Challenge
The insurer faced inefficiencies in managing ADRs, resulting in delayed response times and impacting customer satisfaction. Manual intake and communication processes consumed valuable time, diverting resources from critical initiatives. Accelerating ADR response times became imperative to improve service delivery and operational efficiency.
Solution
In collaboration with White Gator AI’s team, the insurer implemented an "Additional Information Module" powered by Intelligent Document Processing (IDP) technology. This module automated ADR intake, tracking, and response processes, enabling rapid turnaround times for ADR requests. Leveraging AI algorithms, the solution streamlined workflows and facilitated quick responses to ADRs, transforming manual processes into efficient and automated workflows.
Key Stats
TAT
Reduction In Adjudicator Effort
Productivity
Degree View Of Customer, Policy, And Claims Data
Explore this case study to discover how major corporations are harnessing conversational AI to enhance the efficiency of customer support operations and foster customer satisfaction.
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