White Gator AI Virtual Assistants work in harmony with your specific tools and infrastructure, and include full conversation flows and seamless hand-off to contact center systems.
White Gator AI Virtual Assistants are open and extensible, offering greater flexibility for customization and integration with third-party services and tools.
White Gator AI Virtual Assistants accommodate on-premise, cloud, and hybrid deployments, alongside robust horizontal scaling and key infrastructure components.
How businesses use White Gator AI Intelligent Virtual Assistants
GENERAL INQUIRIES
50% reduction in customer inquiries
A virtual assistant was deployed for a major North American auto insurer to reduce the number of repetitive queries being received by customer service agents. Trained in 1500+ utterances and 26 intents, the assistant resulted in a 50% reduction in general information and payment questions, allowing agents to focus on more complex challenges.
A smart-call deflection and virtual assistant system was deployed for a global banking leader to unclog their call centers and boost response times. Through its new omni-channel customer support presence, the bank reduced waiting times by more than 70%, resulting in over $9M in operational savings within 2 years.
24% reduction in live-agent serviced calls in 30 days
White Gator AI implemented a voice-enabled virtual assistant for a Credit Union to provide conversational and personalized self-service options around-the-clock for their members. By streamlining many of the repetitive questions agents faced, live-agent service calls reduced by 24% within the first 30 days.