Use Case: Software/Hardware Request Fulfillment
Industry IT Services
Challenges:
- IT teams contend with a daily influx of support queries, ranging from server breakdowns to software installations, making prioritization a challenge.
Solutions:
- White Gator AI's ITSM virtual assistants adeptly handle simple requests and offer quick resolutions, while automatically generating support tickets for complex issues.
Benefits:
- Virtual assistants resolve many queries, leading to a 30-40% reduction in IT support tickets.
- Team focus shifts to high-priority tasks, increasing overall productivity by 20%.
- Seamlessly integrates with leading ITSM portals like BMC Helix, ServiceNow, Freshservice, and Jira for enhanced efficiency.
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