Use Case: Report a Lost/Stolen Card
Industry Banking
Challenges:
- Lost cards and transaction disputes rank among the top categories of calls agents handle.
- Panicked customers often prefer speaking with an agent instead of navigating the bank’s online interfaces to report a lost or stolen card.
- Long call wait times and confusing IVR menu options exacerbate the stress for customers.
- Agents dedicate significant time to addressing these routine queries.
Solutions:
- White Gator AI offers conversational IVR capabilities to engage with customers naturally, reducing the need for direct agent interaction.
- Seamless integration with popular banking and enterprise systems.
- Efficiently handles scenarios such as lost cards, transaction verification, disputes, temporary card blocking, replacements, and address changes.
Benefits:
- Customers receive instant responses without encountering confusing menu structures or long wait times.
- The contact center experiences a reduced workload.
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