Use Case: Outage Alerts
Industry IT Services
Challenges:
- IT help desk staff face a high volume of phone calls, emails, and messages regarding outage reports, leading to decreased productivity.
Solutions:
- White Gator AI's Intelligent Virtual Assistants offer IT staff instant access to monitoring systems and IoT devices, facilitating better outage tracking, quick generation of outage reports, and manual or automatic alerts to affected parties.
Benefits:
- Achieves a 3X improvement in employee engagement and satisfaction.
- Reduces average handling time by 40% and response times by 35%.
- Seamlessly integrates with leading ITSM portals such as BMC Helix, ServiceNow, Freshservice, and Jira for enhanced functionality.
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