Use Case: Organizational Policy FAQs
Industry Human Resources
Challenges:
- Employees frequently inquire about organizational policies, such as reimbursements and insurance information.
- HR representatives spend significant time addressing these policy-related queries, especially during remote work periods.
- Work-from-home situations often lead to a surge in employee questions, requiring HR executives to extend their work hours to provide answers.
Solutions:
- White Gator AI offers HR Support Virtual Assistant, a fully functional, omnichannel, and domain-trained solution capable of human-like conversations.
- The virtual assistant seamlessly integrates with the enterprise knowledge base, intelligently retrieving information from documents.
- Instant responses to employee queries reduce the workload on HR teams.
Benefits:
- Employees can quickly access updates on company policies, including leaves, benefits, rewards, referrals, and reimbursements, without navigating through various systems.
- A 25% reduction in the average response time to employee queries is achieved.
- Integration with popular HRMS portals such as SAP, Workday, Peoplesoft, and Zoho streamlines the process further.
- System Integration: SAP, Workday, Peoplesoft, Zoho, and other popular HRMS portals
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