Use Case: Modify an Order
Industry Retail
Challenges:
- The best part of online shopping is the customer will have complete control over the activities. They can place an order, track, modify or even cancel it.
- Customers ask for comfort at every stage and do not appreciate any sort of inconvenience.
Solutions:
- The virtual assistants let customers perform every transaction they want, including modifying the order.
- Inform the assistant and it changes the order and updates the backend system accordingly.
Benefits:
- Increase customer loyalty
- Achieve better brand value
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