Use Case: Machine Maintenance Alerts
Industry Manufacturing
Challenges:
- To stay ahead in the competition, telecom operators often change recharge offers.
- Consequently, customers can have questions about the current usage and the new recharge plans.
Solutions:
- The virtual assistant proactively updates the customer on the latest recharge plans and suitable offers.
- It also updates the customers on the pending bill payments, new offers, and status of the current plan.
- The virtual assistant can integrate with payment gateways allowing users to recharge conversationally.
Benefits:
- The implementation of virtual assistants enables natural conversations with users resulting in better engagement.
- Timely updates help customers to avoid the late fee charges. It results in 3X improvement in customer satisfaction.
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