Use Case: Find a Store
Industry Telecom
Challenges:
- Customers spend a significant amount of time collecting basic information about the nearest store.
- Contact center agents are overwhelmed with resolving simple and repetitive queries.
Solutions:
- An intelligent voice and digital virtual assistant are available 24X7 to handle customer queries related to products, stores, or offerings.
- These assistants engage in proactive conversations to understand customer needs and provide meaningful information in context.
- Leveraging the customer's past order history, the intelligent virtual assistant recommends the nearest store based on previous buying patterns.
Benefits:
- Improved customer satisfaction through enhanced customer service.
- Increased revenue and reduced operating costs.
- Higher net promoter score achieved with exceptional customer experience.
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