Use Case: Connectivity Issues
Industry Telecom
Challenges:
- Telecom companies’ contact centers are overburdened with the deluge of queries related to connectivity issues
- Lack of technical resources often put contact centers under pressure to provide better customer service
- Increased competition from other telecom operators for offering a personalized customer experience
Solutions:
- An AI-powered virtual assistant can be built for telecom operators for handling customer support queries related to network, connectivity, or technical issues
- Deploy virtual assistants across voice and digital channels including social media apps and messaging apps
- Deploy telecom ready virtual assistant across self-service channels to offer 24*7 customer support service
Benefits:
- Faster resolution of customer queries and increase customer satisfaction
- Reduced service costs by 20 to 40% while enhancing customer experience
- Increased customer loyalty with superlative customer service
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