Use Case: Check Order Status
Industry Retail
Challenges:
- Online deliveries typically take 1-7 days, leading customers to seek updates on their order status.
- Checking the status involves navigating through eCommerce apps or websites, or visiting the delivery partner’s website, leading to frustration and time consumption.
Solutions:
- Virtual assistants integrate with eCommerce systems to dynamically capture order information.
- Users can inquire about their order status using simple commands, and the assistant presents the information with rich UI elements.
- White Gator AI’s assistants allow businesses to set alerts and reminders for customers.
Benefits:
- Enhanced convenience for customers encourages repeat business.
- Anticipated reduction in the churn rate by 25%.
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