Use Case: Booking Assistance
Industry Travel
Challenges:
- Customers encounter numerous issues during reservations, including baggage weight limits, payment options, flight selection, and special service requests, necessitating customer service interaction.
- Uncertainty in the booking process often results in customer churn.
Solutions:
- Intelligent Virtual Assistants assist customers throughout the booking process by asking relevant questions, offering suggestions, and facilitating a seamless transaction.
- Users can complete reservations in a single conversation or instance.
Benefits:
- 25% higher likelihood of transactions being completed in the first attempt.
- Achieve a 3X increase in customer satisfaction through convenient and hassle-free transactions.
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