Use Case: Add/Change a Plan
Industry Telecom
Challenges:
- Customers experience long hold and wait times when seeking clarification on new or current plans.
- Customer support agents dedicate excessive time to resolving routine queries.
- Decreased customer satisfaction leads to customer loss.
Solutions:
- Intelligent virtual assistants, developed on White Gator AI’s platform, discern user intent and deliver contextual answers effectively.
- Virtual assistants proactively update customers on the latest recharge plans, bill summaries, and suitable offers.
- A virtual assistant system can be implemented for customer support programs to maintain an omnichannel presence.
Benefits:
- Accelerated resolution of customer queries.
- Significant enhancement in customer satisfaction.
- Increased revenue and reduced operating costs.
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