Use Case: Add a Driver
Industry Insurance
Challenges:
- Tasks like adding or removing a secondary driver and similar inquiries, though simple, consume significant time for live agents.
- The process of collecting, verifying, and updating information can take 15-20 minutes per query.
- Customers seek straightforward methods to manage their profiles and obtain answers efficiently.
Solutions:
- White Gator AI's conversational AI-powered virtual assistants engage with customers naturally to gather request information.
- They operate across text, voice, or hybrid voice and web channels.
- Seamless integration with backend systems facilitates data updates.
Benefits:
- Customers achieve their objectives without requiring assistance from customer representatives.
- Service delivery accelerates by 2X, eliminating wait times.
- Enhanced customer satisfaction and reduced workload on contact centers.
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