Use Case: Activate a Phone
Industry Telecom
Challenges:
- Telecom service providers receive millions of technical support requests daily for issues related to service activation over the phone.
- Customers experience long waiting times to connect with contact center agents to address their queries.
- Contact centers face higher operating costs due to a large number of technical support resources.
Solutions:
- Implement automated first-line technical support using AI-powered virtual assistants.
- Utilize multilingual virtual assistants built on White Gator AI’s platform to accurately understand and identify user intent and context.
- Deploy intelligent virtual assistants across voice and digital channels to provide 24/7 customer support.
Benefits:
- Reduced operating costs and escalation calls through improved customer service.
- Higher customer satisfaction achieved with personalized customer experiences.
- Expand business opportunities and revenue by converting unhappy customers into loyal ones.
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