Use Case: 24x7 User Assistance
Industry Media & Entertainment
Challenges:
- The Media & Entertainment industry (on-demand services) struggles to predict the ideal time for users to consume their content.
- Users often access websites/apps during odd hours, posing a challenge for businesses to assist them effectively.
Solutions:
- Virtual assistants operate 24×7, 365 days a year, without requiring downtime, enabling them to intelligently interact with customers even during odd hours.
- These assistants can quickly provide exemplary resolutions to customer inquiries.
Benefits:
- Achieve a 4X improvement in customer experience.
- Increase engagement with content by 35%.
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