Large Insurer Boosts Claims TAT by 80% with Intelligent Document Processing
Large Insurer Boosts Claims TAT by 80% with Intelligent Document Processing
The Customer
The large insurer, a prominent player in the insurance industry, faced challenges associated with a paper-intensive process in e-payment and claims processing. Despite its established position in the market, manual handling of documents resulted in inefficiencies, delayed turn-around times, and increased operational costs. Seeking to modernize its operations and enhance efficiency, the insurer sought a strategic partnership with White Gator AI to implement innovative solutions.
Challenge
The insurer's paper-intensive process posed significant challenges, particularly in e-payment and claims processing. Manual handling of documents led to inefficiencies, delayed turn-around times (TAT), and increased operational costs. These challenges hindered the insurer's ability to deliver timely and satisfactory services to its customers.
Solution
Partnering with White Gator AI, the insurer implemented an Intelligent Document Processing (IDP) solution to automate back-office operations. This comprehensive solution digitized the entire claims process, offering real-time reporting, claims tracking, and an e-form for quick e-payment authorization requests. By leveraging advanced AI technology, the insurer aimed to streamline processes and improve overall efficiency.
Key Stats
20%
Increase in STP cases
80%
increase in TAT
70%
Reduction in manual processing activities
Explore this case study to discover how major corporations are harnessing Intelligent Document Processing to drive productivity and cost savings.
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